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After-sales customer service touch points that will save you money
Contact with your customer about a sale does not end when the customer clicks ‘Confirm Order’. Communicating to your customer at key points in the ‘order-to-delivery’ journey is vital as it recognises...
View ArticleReal tips and tricks: A heart felt “thank you” to your customers
A few days after my delivery from The White Company, I received a thank you email from them. And it wasn’t pushing the latest promotion or offers, but was simply a heartfelt message expressing their...
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Where is my parcel? Helping customers to track parcels online
Providing delivery and parcel tracking information is important to the vast majority of customers, according to the IMRG UK Consumer Home Delivery Review 2013. There are two ways that online retailers...
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